Operational Supervisors Management (HUM - SUP)

Course design

• The Operational Supervisor Management course is designed to facilitate the transition for ATS staff into supervisory roles.
• The course uses facilitation and teaching techniques to foster the participant’s knowledge of subjects such as communication, motivation, leadership, conflict management and stress.
• The course uses role plays, exercises and videos to allow the participants to reflect on their own behavior and attitudes in the operational environment.
• The course familiarizes the participants with EUROCONTROL initiative of CISM Programme.
• The course is also dedicated to manage operational crisis situations and to manage the consequences of operational change.

Course objectives

• The course aims to equip operational supervisors with the knowledge, skills and confidence to enhance their performance in their current/future supervisory management roles.
• The course aims to enable supervisors to follow a systematic process that gives appropriate weight to all aspects of their role and also links their performance in their role to the internal and external environments in which their work is conducted.

Target audience

air traffic controllers with at least 3 years experience

Course duration

1 week

Course content

I. Orientation of the course

II. Personal Dimension (Managing Oneself)

• Role of the Supervisor at “Chef de Salle Level”
• Individual Style
• Career Development

III. Team Dimension (Managing Other People)

• Teamwork
• Communication
• Leadership
• Motivation
• Managing Conflict
• Crisis Management
• Managing Stress

IV. Organizational Dimension (Managing in the System)

• Organizational Strategy
• Managing Change